Privacy Policy

1. Information We Collect

Personal Information

We may collect personal information that you provide to us, including but not limited to:

• Name, email address, telephone number, and delivery address
• Billing information and payment details
• Account login information
• Preferences and dietary requirements
• Feedback, survey responses, and communications with us
• Information you provide when applying for jobs with us

Automatically Collected Information

When you visit our website or use our mobile app, we automatically collect certain information about your device, including:

• Device type, operating system, and browser type
• IP address and general location data
• Pages visited, time spent on pages, and links clicked
• Referring website or application
• Mobile device ID and mobile operating system

Information from Third Parties

We may receive information about you from third parties including:

• Business partners, such as delivery service providers
• Social media platforms when you interact with us through those services
• Payment processors and fraud prevention services

2. How We Use Your Information

We may use the information we collect about you for various purposes, including to:

• Process and fulfill your orders, including delivery and payment processing
• Create and manage your account
• Provide customer service and respond to inquiries
• Send transactional emails (order confirmations, delivery updates, etc.)
• Send marketing communications about promotions, new menu items, and events (if you've opted in)
• Improve our products, services, and customer experience
• Conduct research and analysis to better understand our customers
• Protect against fraud and unauthorized transactions
• Comply with legal obligations
• Process job applications

3. Disclosure of Your Information

We may share your information with the following third parties:

• Service Providers: Companies that perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
• Business Partners: Delivery services and other third parties with whom we partner to offer products and services.
• Affiliates: Our subsidiaries and affiliated companies.
• Legal Requirements: To comply with applicable law, regulation, legal process, or governmental request; to enforce our agreements, policies, and terms of service; and to protect the rights, property, or safety of Pizzaiolo, our customers, or others.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

4. Your Rights Regarding Your Data

Depending on your location, you may have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information in certain circumstances.
• Restriction: You can request that we restrict the processing of your information in certain circumstances.
• Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.
• Objection: You can object to our processing of your personal information in certain circumstances.
• Withdraw Consent: Where we rely on your consent to process your personal information, you can withdraw your consent at any time.

To exercise these rights, please contact us using the details provided in the "Contact Information" section below. Please note that these rights may be limited in some circumstances by local law requirements.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

We limit access to your personal information to those employees, agents, contractors, and third parties who have a business need to know. They will only process your personal information on our instructions, and they are subject to a duty of confidentiality.

We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

7. Children's Privacy

Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information.

8. Cookie Policy

What Are Cookies

Cookies are small pieces of data stored on your device (computer or mobile device) when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and account access. You may disable these by changing your browser settings, but this may affect how the website functions.
• Analytics Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site.
• Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
• Advertising Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can typically find these settings in the "options" or "preferences" menu of your browser. You can also configure your browser to reject all cookies or to notify you when a cookie is set.

Please note that disabling cookies may affect the functionality of our website and your user experience.

9. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Canada and choose to provide information to us, please note that we transfer the data to Canada and process it there. Your submission of such information represents your agreement to that transfer.

10. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: