Terms & Conditions

1. Use of Website and Services

Eligibility

You must be at least 16 years old to use our platforms. By accessing or using our services, you represent and warrant that you are at least 16 years old and have the legal capacity to enter into these Terms.

Account Creation

To place orders and access certain features, you may need to create an account. You are responsible for:

• Providing accurate, current, and complete information
• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Promptly notifying us of any unauthorized use or security breach

We reserve the right to disable any user account if we believe you have violated these Terms.

Acceptable Use

When using our platforms, you agree not to:

• Use our services in any way that violates applicable laws or regulations
• Infringe upon the rights of others, including intellectual property rights
• Transmit any harmful code or attempt to gain unauthorized access to our systems
• Interfere with or disrupt the operation of our platforms
• Collect or harvest any information from our platforms without authorization
• Impersonate any person or entity or misrepresent your affiliation
• Engage in any activity that could damage, disable, or impair our services

2. Ordering and Payment

Order Placement

By placing an order through our platforms, you are making an offer to purchase the products you have selected. We reserve the right to accept or decline your order at our discretion.

Order Accuracy

You are responsible for ensuring that all information provided in your order is accurate, including delivery address, contact details, and order specifications. We are not responsible for errors resulting from inaccurate information.

Pricing and Payment

All prices listed on our platforms are in the applicable local currency and include applicable taxes. Prices are subject to change without notice. Payment must be made at the time of ordering through the available payment methods on our platforms.

Delivery

Delivery times are estimates only and are not guaranteed. Factors outside our control, such as traffic, weather, or high order volume, may affect delivery times. We are not responsible for delays in delivery due to circumstances beyond our reasonable control.

Delivery services are subject to availability in your area. Additional delivery fees may apply and will be clearly indicated during the ordering process.

3. Intellectual Property Rights

Ownership

Our platforms and all content, features, and functionality (including but not limited to text, graphics, logos, images, videos, and software) are owned by Pizzaiolo, our licensors, or other providers and are protected by copyright, trademark, and other intellectual property laws.

Limited License

We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our platforms for personal, non-commercial purposes. This license does not include:

• Modifying, copying, or creating derivative works based on our platforms or content
• Using any data mining, robots, or similar data gathering methods
• Downloading any portion of our platforms except as expressly permitted
• Using our platforms or content for any commercial purpose

Trademarks

The Pizzaiolo name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Pizzaiolo or our affiliates. You may not use these marks without our prior written permission.

User Content

By submitting content to our platforms (such as reviews, feedback, or images), you grant us a non-exclusive, perpetual, royalty-free, transferable, sublicensable right to use, reproduce, modify, adapt, publish, translate, and distribute such content in any media. You represent and warrant that you own or control all rights in the content you submit.

4. Limitation of Liability

To the fullest extent permitted by law:

• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our platforms or services.
• Our total liability to you for all claims arising from or related to these Terms shall not exceed the amounts paid by you to us during the six months preceding the event giving rise to the liability.
• We make no warranties or representations about the accuracy or completeness of the content on our platforms or the content of any websites linked to our platforms.
• We assume no liability for any errors, mistakes, or inaccuracies of content; personal injury or property damage resulting from your access to or use of our services; unauthorized access to or use of our servers or personal information stored therein.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain damages, so some of the above limitations may not apply to you.

5. Indemnification

You agree to defend, indemnify, and hold harmless Pizzaiolo, our affiliates, and their respective officers, directors, employees, contractors, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms
• Your use of our platforms or services
• Your content submitted to our platforms
• Your violation of any third party's rights

6. Third-Party Links and Content

Our platforms may contain links to third-party websites or services that are not owned or controlled by Pizzaiolo. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

You acknowledge and agree that Pizzaiolo shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

7. User Conduct and Community Guidelines

When interacting with our platforms, including posting reviews, comments, or other content, you agree to adhere to the following guidelines:

• Be respectful and courteous to other users and our staff
• Do not post content that is defamatory, obscene, hateful, threatening, or otherwise offensive
• Do not impersonate others or misrepresent your affiliation with any person or entity
• Do not post misleading or false information
• Do not engage in any activity that could harm our reputation or business

We reserve the right to remove any content that violates these guidelines and to terminate or suspend access to our platforms for users who violate these Terms.

8. Termination

We may terminate or suspend your account and access to our platforms immediately, without prior notice or liability, for any reason, including if you breach these Terms.

Upon termination, your right to use our platforms will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

9. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our platforms after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use our platforms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.

Any legal action or proceeding arising out of or relating to these Terms shall be exclusively brought in the courts located in the United Kingdom, and you consent to the personal jurisdiction of such courts.

11. Dispute Resolution

If you have any concerns or disputes about our platforms or these Terms, we encourage you to contact us first to seek an amicable resolution. Please send your concerns to [email protected].

If we cannot resolve the dispute informally, any controversy or claim arising out of or relating to these Terms shall be settled by binding arbitration in accordance with the commercial arbitration rules of the United Kingdom. The arbitration shall be conducted in London, United Kingdom, and judgment on the arbitration award may be entered into any court having jurisdiction thereof.

12. Miscellaneous

Entire Agreement

These Terms constitute the entire agreement between you and Pizzaiolo regarding our platforms and supersede all prior and contemporaneous written or oral agreements.

Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in effect.

Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

Force Majeure

We will not be liable for any failure or delay in performing our obligations where such failure or delay results from any cause beyond our reasonable control, including acts of God, natural disasters, pandemic, epidemic, terrorism, riot, war, fire, explosion, accident, governmental action, or technological failures.

13. Contact Information

If you have any questions about these Terms, please contact us at: